- In the interests of hygiene, please make sure that swimwear is tried on over your own underwear. We may refuse any items where it is clear that this hasn’t been done. Please also be mindful of pet hair, cigarette smoke, or any other debris that may deem the suit unwearable by its next owner.
- All returned items must be returned in original condition and packaging, unworn, unwashed, and with hygienic liner and all labels attached. Items found to be wadded up, mishandled, abused, laundered, and/or soiled in any fashion will immediately be returned to the customer at the customer's expense. All claims are forfeited by the purchaser if it is determined that the request was not compliant with our policy.
- Please fill out any relevant information on the Returns + Exchange Form in your package before sending items back to us.
- Before returning, please make sure that the item is not listed in our ‘exceptions’ below, which cannot be returned.
- Returns are accepted for refunds within 30 days of the shipment date on non-sale merchandise. See sale merchandise return policy below.
- Once we receive your return, and the returned items are approved by our ‘return policy’ guidelines stated above, we will process your refund within 1 week. All refunds are put back to the card that was used in the transaction, and cannot be refunded via any other method. For example, if you use PayPal to purchase your swimsuit, we must refund you via that exact same PayPal account. But, if your card gets lost, expired or stolen, we can process your refund to a PayPal account of your choice.
- If you received our free shipping promotion, you will be deducted a $7.99 processing fee. Note that this fee is only deducted on refunds. Exchanges and/or store credit will not incur this fee.
- We do offer the Free Shipping Promotion for all domestic orders over $100. For this reason, any additional shipping charges incurred from choosing an expedited shipping method are the customer's responsibility and are non-refundable if the merchandise is returned
HOW TO RETURN
- Inside of your shipment, you should have received a return form. Please simply fill out all of the information, package your return, including the return form, and send it back to the Orchid Gals via a carrier method of your choice. Our address is as follows:
Maylana SwimAttn: Returns Department6191 W. Atlantic Blvd.Suite 1, Margate, FL 33063
- We strongly recommend getting a tracking number for your shipment to ensure delivery. Without tracking, unfortunately, we cannot guarantee that any refund or exchange will be issued in the case of lost or undelivered packages.
- If you are interested in making an exchange, simply let us know what style/size you would like on the Return + Exchange Form. Once we receive the returned items and your exchange request, we will process the new order within 1 day, granted returned items are approved based on the ‘return policy’ guidelines stated above.